A relative recently treated me to my first lash extension experience overseas, and I decided to continue w/ refills locally. The receptionist is super-sweet and the lash tech at Myano did a great job of giving me a fluttery low-maintenance look, but there were communication issues. Since deaf people can't lipread when their eyes are closed throughout the lash application process, I'd suggest the following tips:
a. Discuss your procedure BEFORE asking the client to lay down. It's very confusing for me to try to lipread let alone talk about what kind of style I want, when I'm on my back.
b. Provide a print-out of the lash options (length, curvature, synthetics/minks) that a client can point at.
c. Come up with a mutual agreement on what to do when you need to communicate w/ your deaf client (who has eyes closed) mid-procedure. Perhaps it could be a single tap to signal "Are you feeling OK?", or a double-tap to convey "All done." Another option is paper notes scribbled with such messages.
d. I'd also be thrilled if there was an online reservation option (their site seems to be down).
All in all, this is a great place to relax and the price point is on the lower end for the Seattle area. I look forward to working w/ the techs on improving the communication aspect now that I'm a little bit more experienced w/ the extensions process!
- Speaks Clearly
- Positive Attitude
