I needed to use the services of Amtrak Express Courier to deliver my boxes for a cross-country move.
Eugene Garcia was the representative who worked with me during the complex transaction. He made constant eye contact and was very easy to lipread - and was happy to repeat anything that I missed. He pointed out on the paper the fine print associated with the contract related to the shipment, and helped me pick the right transaction that best fit my shipping needs.
There was no hesitation on his part, and he was extremely respectful.
I needed to call the company a number of times prior to confirm arrangements for shipping - there were no qualms on their behalf in terms of VRS-supported communication.
I'm impressed.
