If I could give them a negative number of stars I would.
This is the company that OCWEN Mortgage bought and then transferred
all the OCWEN clients to. I have speculations on why, but I will not go there
on this post.
They now send all their calls to India and I primarily use InnoCaptions
on my cell phone to make calls. This is a computerized captioning service and
is usually OK if the person I am talking to speaks clearly and concise. Well it
is an English based speech to text program, so it has problems with accents.
When I asked the customer service representative to transfer me to a native English
speaker, they get VERY rude. After being transferred to three or four “supervisors”
and asking if there is a way to speak to someone in the United States you will
finally get transferred to someone in New Jersey. Where you must start all over
again.
I finally get to ask my question and find out the answer is
not in my favor (it is what it is, and I’ll live, it’s not a big issue). I also
find out that they have not tried to contact me when the answer was a negative
to my request. They had not tried to call me, not email, and no old-fashioned
mail. Nothing just left me hanging and the people I was getting in India never
once informed me the answer was “No”. I must assume there was not anything in
my file saying the request had been reviewed and the answer was “No”.
It took me 2 hours and 14 minutes to get an answer that I should
have gotten in just a few minutes if they had a number for the Deaf/deaf/HOH to
call someone who is trained in communicating the Deaf/deaf/HOH.
Overall, I think a hearing person would not have had the issues
in communicating with PHH Mortgage. As a Deaf/deaf/HOH person it was a HUGE CHORE.
All I was trying to do was to set up Automatic Bi-Monthly Payments and all my
other creditors, including the former OCWEN (Current owner of PHH Mortgage) have
this online and available to do online. I set up my weekly payment with OCWEN
online.
