deaffriendly News

Serving a Deaf or Hard of Hearing Customer? Five Customer Service Fails

Posted by: Staff Writer on July 16, 2013  |  Comments

Good customer service is the defining factor of any good business – especially important is the first point of contact. As deaf consumers, we frequent a variety of businesses daily such as retail establishments, restaurants, bars, coffee shops, and many more. If we experience bad customer service, chances are, all of our friends will hear about it and unless there have been improvements, we are unlikely to return.