But when we went to the 3rd floor to enter the exhibition, I decided to ask the same question again. A man named Chris C. immediately knew what I meant and located a binder with all of the descriptions in print. He informed me that someone else had taken another binder with the normal font size and ours was in large print. It was difficult to hold with it being a bit heavy and bulky. My Deaf friend noticed some people looking at their phones and realized that it was similar to our binder but available online via app! No one had told us about this option. It helped us a lot because we couldn't listen with headphones and it wasn't comfortable holding a somewhat heavy binder while navigating through the crowd for an hour or longer.
Many thanks to Chris C. for communicating with me via paper/pen and providing the binder book. I think my friend spoke with him too about the app to use. The reason why I'm giving 3 stars is because a staff incorrectly told us the wrong information, the app feature wasn't shared with us when we asked about the binder, and the SAM website appears to not provide what is available and/or where to pick it up for accommodations such as the binder. What if someone had stopped by in person and got the incorrect information and decided to leave without purchasing tickets? Also it appears that they only have one binder with normal font size and one binder with large font size. There needs to be more in case several Deaf and Hard of Hearing people come by and don't want or know about the app feature. An older crowd might not be savvy with technology. SAM sees A LOT of people every day so it's good to be prepared. Overall, they're going in the right direction and that's good. Just needs a few improvements :)
P.S. I was surprised and disappointed that their film(s) had no CC on the big screen.
- Makes Eye Contact
- Speaks Clearly
- Positive Attitude
- Assisted Listening Devices