Although I love their menu, I do hope I can order in ASL one day without the need to write back and forth. Also, the TV didn’t have closed captions on. Best practices dictate that captions are on all the time, so when I asked a manager about this, his response was, “We only turn it on if someone asks to turn it on.” They should have it on at all times, regardless.
Their attitude was really good but they can do better by
being proactive and providing pen/note to let us know what the specials are on
the menu or any further communication after they learned that we are Deaf. Our
orders were correct because we simply pointed out the order on the menu. If Deaf customers regularly came to the
restaurant, it would be better for the owner and deafREVIEW to work together on
certain training so that their staff can be more proactive when serving us.
This place has great big windows with lots of natural light. Our server, Daniela was very easy to communicate with. She didn't know any sign language, but that didn't stop her from gesturing and making sure we all had what we needed. The food was really good and priced well for happy-hour. I'm a fan of Mojito's like the other reviewer but unfortunately, didn't read his review prior to going. I guess I have a good reason to go back to this deaf-friendly business. Great job!
Last month ago, I went to Poquitos with my partner and close friend. We received really excellent service from a waiter. He acknowledged that I am deaf and really good at gesture and make sure I get what I need. After I point to the menu to order, he always make sure if I point to right food that I wanted to order. I appreciate that he always double check with me. The food were DELICIOUS!!! FYI, if you're mojito fan, this restaurant makes best mojito ever I had! Can't wait to come back soon! :)