I have ordered Thai food via relay from them for years and have NEVER had any difficulties with them. They are always very professional and polite taking my orders through the relay service. The driver has been wonderful about being patient when my dog would alert me to his knock at my front door and never showed any sign of fear. When I gave up my dog several months ago for personal reasons, the driver was sad not to see my dog at the next delivery. He knew he needed to wait at the front door until I knew he was there. Wonderful services! Good food too!