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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

DDM

DDM

UW Medicine Eastside Specialty Center

I started going to this Eastside Specialty Center for my physical therapy sessions since last December ...

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nathanvorwerk

nathanvorwerk

Ballard Labs

As the owner of Ballard Labs, I think there's always room for improvement and learning ...

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Kate

Kate

Hot Cakes Molten Chocolate Cakery

I wanted to give a shout for the last time I stopped by this place toward ...

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echo

echo

Cortona Cafe

The woman taking my order was very friendly, flexible, and willing to communicate with me by ...

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