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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

jena

jena

Repair Revolution

This auto repair shop is very Deaf-friendly. Very queer-friendly too. Its waiting room is brilliantly decorated ...

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Crys Green

Crys Green

Babeland

I went back recently for a purchase. And then had to go back a second time ...

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Kate

Kate

Honda of Marysville

Went in today to have my car worked on and battery tested. Shawn helped me check ...

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deafREVIEWer

deafREVIEWer

Redmond's Bar and Grill

Rachel, our waitress, realized I was deaf and started signing. I was with a group of ...

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