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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

Crys Green

Crys Green

Babeland

I went back recently for a purchase. And then had to go back a second time ...

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Kate

Kate

Albertsons

While purchasing my items at checkout, a female staff named Mahala assisted me. As I left ...

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echo

echo

Starbucks

I hope this is the right location for this review. I am hoping this location is ...

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deafREVIEWer

deafREVIEWer

Pub 85

I visited this pub with a Deaf-Blind visiting from out of state, and the waitress recognized ...

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