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Viewing posts tagged customer service

Building Bridges: Bringing Deaf-Friendly Customer Service to Baltimore

Posted by: Staff Writer on Sept. 5, 2017  |  Comments

Baltimore is a town of depth and breadth; fanning out from a picturesque harbor, it boasts both the culinary delights of Little Italy and its culinary love affair with crabs. The historical town is known for jobs in science, engineering and technology as well as its proximity to one of the most foremost teaching hospitals in the nation. And for several days in August it was the host to one of the largest Black Deaf gatherings in the country.

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Deaf-Friendly Certified Businesses YOU Need to Know

Posted by: Staff Writer on Aug. 10, 2017  |  Comments

Our first Deaf-Friendly Certified Businesses were announced in the spring and now we’re eager to share more about each of these stellar Businesses. Out of dozens of businesses who came close, each of these businesses made the final cut, meeting a rigorous criteria below, created by Deaf reviewers and deaffriendly staff.

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When the Service is Whoa (Oh So) Good

Posted by: Staff Writer on July 18, 2017  |  Comments

You’re having a day… you overslept, spilled your coffee, misplaced your keys, and got a parking ticket.  Lovely. Then, the clouds start to part; you go into a business and receive amazing customer service. The staff is dreamy, makes eye contact, smiles at you, knows some signs and you leave feeling a million times better. All of a sudden the day is looking better and the world is a more deaf-friendly place.

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Deaf-Friendly Showcase: When Tummies Rumble, Deaf-Owned Mozzeria Hits the Mark!

Posted by: Staff Writer on May 28, 2014  |  Comments

The mural-streaked, gritty Mission District is a neighborhood that Teenage Mutant Ninja Turtles’ pizza-obsessed Michaelangelo would have happily – and hungrily -- prowled. He may not have had use for its tattoo parlors nor vegan bakeries, but the plethora of Italian joints?

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10 Tips for Hiring (Qualified) Sign Language Interpreters

Posted by: Staff Writer on Jan. 14, 2014  |  Comments

By now, the entire world knows of the too-crazy-to-be-true interpreting agency which foisted the #fakeinterpreter Thamsaqua Jantjie onto the world stage. South Africa Interpreters is every interpreter's cautionary tale: A perfect example of how NOT to run your interpreting agency.

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5 Customer Service Fails: The Holiday Edition

Posted by: Staff Writer on Nov. 11, 2013  |  Comments

With the holidays around the corner, customer service sometimes changes for the worst. How does that bode for deaf and hard of hearing customers who are trying to survive the most credit-disrupting, nerve-wracking, and elbow-jostling season of the year?

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Deaf Awareness Week Gone Viral & Wearable #deaffriendly

Posted by: Staff Writer on Sept. 22, 2013  |  Comments

Fashion fiends, this is the week to literally wear your Deaf pride. Breast cancer awareness comes with pink ribbons, and "LIVE STRONG" armbands showcase our dedication to health and fitness. This year, Deaf culture awareness comes with a #deaffriendly tee.

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8 Reasons You Benefit From Knowing Sign Language

Posted by: Staff Writer on Aug. 13, 2013  |  Comments

It’s long been promoted that learning American Sign Language (ASL) will give you an uncanny superpower: the ability to communicate underwater, through windows and even at loud bars. But unless you are a dive instructor, audiologist or bartender, these superpowers may not benefit you at your workplace. You are probably asking yourself, “how is knowing ASL an asset to my work or business?”

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Serving a Deaf or Hard of Hearing Customer? Five Customer Service Fails

Posted by: Staff Writer on July 16, 2013  |  Comments

Good customer service is the defining factor of any good business – especially important is the first point of contact. As deaf consumers, we frequent a variety of businesses daily such as retail establishments, restaurants, bars, coffee shops, and many more. If we experience bad customer service, chances are, all of our friends will hear about it and unless there have been improvements, we are unlikely to return.

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Reviews by Advocates & Champions

alainamarley

alainamarley

Pivotal Law Group

Seattle Car Accident Lawyer

If anyone needs legal assistance for car accident in Seattle, lawyer Chris ...

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Kate

Kate

Seattle Art Museum

I was hoping to have a better experience this time, but it was similar to the ...

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echo

echo

Starbucks

When I approached the clerk and informed him I was Deaf he was friendly and ready ...

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deafREVIEWer

deafREVIEWer

Redmond's Bar and Grill

Rachel, our waitress, realized I was deaf and started signing. I was with a group of ...

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