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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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ADA Then & Now: Where We Have Been & Where We Go From Here

Posted by: Staff Writer on July 21, 2015  |  Comments

This week we are watching as the nation celebrates the 25th Anniversary of the signing of Americans with Disabilities Act (ADA) into law by then President George H.W. Bush. Current President Obama said, “Thanks to the ADA, the places that comprise our shared American life- schools, workplaces, movie theaters, courthouses, buses, baseball stadiums, national parks- they truly belong to everyone.”

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Reviews by Advocates & Champions

DDM

DDM

UW Medicine Eastside Specialty Center

I started going to this Eastside Specialty Center for my physical therapy sessions since last December ...

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nathanvorwerk

nathanvorwerk

Ballard Labs

As the owner of Ballard Labs, I think there's always room for improvement and learning ...

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Kate

Kate

Hot Cakes Molten Chocolate Cakery

I wanted to give a shout for the last time I stopped by this place toward ...

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echo

echo

Cortona Cafe

The woman taking my order was very friendly, flexible, and willing to communicate with me by ...

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